LEGAL NOTICE

PRIVACY POLICY

PRIVACY POLICY

Last updated: March 14, 2016.

Dulce Salerno understands that you care how information about you is used and shared, and the protection of your privacy is of great importance to us. This notice describes our privacy policy and how we treat the personal customer information we collect. This includes when you visit the Dulce Salerno website, our blog, or when you call our Customer Service. By visiting Dulce Salerno, you are accepting the data usage described in this Privacy Policy.

PERSONAL INFORMATION WE COLLECT ABOUT YOU

Contact Information:

We collect the contact information you provide us when you call our Customer Service, create an account or make an online purchase on the Dulce Salerno website. This may include your name, address, telephone number or e-mail address.

Demographic Information:

We may collect demographic information like your gender and birthday on customer information cards.

Purchase Information:

We may collect information about the purchases you make online. This could include the products you purchased and their prices.

Information Posted by You:

We collect the information you post in a public space, on our social media pages or our website, for example a product review.

Other Information:

We collect other information about you when you access our website and applications, such as the browser you’re using, which site/link you came from, or what site you visit when you leave us.  If you use our mobile application, we may collect your location or gather information about how often you use the app and where you downloaded it.

HOW WE COLLECT INFORMATION ABOUT YOU

Information You Provide:

We collect any information that you enter on our website or give us in any way, for example when you create an account, make an online purchase or contact our Customer Service. This information is used to enhance your experience on our website, to respond to your requests, to customize your shopping experience and to communicate with you.

Automatic Information:

We collect some information automatically whenever you interact with us. “Cookies” are one example of this type of information. We may also use third-party website analytics tools to collect information about visitor traffic on our website and mobile application.

Mobile Information:

When you download or use the Dulce Salerno mobile application, or access the Dulce Salerno website from your mobile’s browser, we may collect information about your location and your mobile device. This information may be used to provide you with personalized content.

Information from Other Sources:

We might also receive information about you from other sources and add it to our account information. For example, our business partners may give us information about you, and our Social Media platforms may also give us information about you.  All information gathered is for the purpose of personalizing and improving your user experience.

WHY WE COLLECT INFORMATION ABOUT YOU

Your Contact Information:

We use your contact information to register you as a user on our website; to manage your user account on our website; to process and deliver purchases and returns; to communicate with you and provide you customer support; to let you know about products, promotions and events that might be of special interest to you (these might be third party offers or events related to the charity causes we support).

Your Other Customer Information:

We use your other customer information to personalize and improve your user experience. We may use your information to make our website and products better. The collected customer information allows us to customize our services and product offerings to fit your needs and interests; to record purchases that you have made on our website; to let you communicate with us through social networks and other media; to allow you to post comments on our website, on social networks and other media.

We may use information to enforce our Terms of Use, protect our company, our customers, our associates, and our website. We also use information to collect and enforce accounts and to protect against fraud.

WHO DO WE SHARE YOUR INFORMATION WITH

Third Parties:

From time to time, we might establish business relationships with trustworthy entities and your customer information may sometimes be shared with these business partners in order to enhance your shopping experience. These include:

Shipping Companies who deliver your orders;
Non-profit organizations and charity causes supported by Dulce Salerno;
Service providers who help us operate our website or run our promotions;
Business partners who jointly sponsor an event or promotion with us;
Third-party companies that collect certain anonymous information (e.g. mouse clicks, mouse movements, scroll behavior and/or keystroke activity) during your visits in order to further enhance your shopping experience.

Legal Protection:

We will disclose your information if we think we have to in order to comply with the law or to protect ourselves. For example, we will share information to respond to a court order or subpoena. We may share it if a government agency or investigatory body requests. We might share information when we are investigating potential fraud.  This might include fraud we think has happened during a sweepstakes or promotion.

THESE SITES AND CHILDREN

Children Purchases and Information:

Our website, pages and applications are meant for adults. Dulce Salerno does not sell products for purchase by children. If you are under 18, you may use Dulce Salerno only with the involvement of a parent or guardian. We do not knowingly collect personally identifiable information from children without permission from a parent or guardian. If you are a parent or legal guardian and think your child has given us information, you can send us an email or complete the contact form and send.

HOW SECURE IS YOUR CUSTOMER INFORMATION

Secure SSL Connection:

Dulce Salerno is committed to maintaining the highest levels of security and protection against fraud. We protect the transfer of your data with a secure SSL connection. All transactions submitted to us are encrypted to protect it from interception by outside parties, and ensure that your credit card information, contact information and shipping/billing information are confidential and safe.

All payment transactions made on Dulce Salerno website are secured. When processing a payment, you will automatically be redirected to the secured payment gateway website. The Dulce Salerno website is provided with an SSL encryption system to protect personal and payment data. Dulce Salerno does not collect any credit card information.

While we use standard security measures, the Internet is not 100% secure. As a result, we cannot guarantee that any of your personal information stored or sent to us will be completely safe.  We encourage you to use caution when using these websites.

PRIVACY POLICY OF THIRD PARTY SITES

Links to Third Party Websites:

You may be able to access third party sites from our website or applications. This includes social media sites, or website of the charity causes we support. This privacy policy does not apply to those third party sites.  We strongly advise you to check the privacy policies of all third party sites you visit, as we are not responsible for these third parties practices.

CONDITIONS OF USE, NOTICES, AND REVISIONS

Questions and Concerns:

If you choose to visit the Dulce Salerno website, your visit is subject to this Policy and our Terms of Use. If you have any concern or questions about our privacy policy or wish to correct your personal information, please contact us at [email protected] with a description of your concern, and we will try to resolve it.

Privacy Policy Update:

From time to time, we may change our privacy practices. Our Privacy Policy and the Terms of Use of Dulce Salerno are subject to change without notice. Such changes will go into effect on the date that the notice is posted, will apply to all current and past users of our website and will replace any prior policies that are inconsistent. We encourage you to check this page regularly for updates.

TERMS OF USE

DULCE SALERNO’S TERMS OF USE

Last updated: March 14, 2016.

Welcome to the Dulce Salerno website. Dulce Salerno provides services to you, which are subject to certain Terms of Use.

This Terms of Use Agreement (this “Agreement”) is a legal agreement between you and Dulce Salerno Inc., incorporated in London (“Dulce Salerno”, “we,” “us” or “our”) providing, among other things, the terms and conditions for your access to and use of this website (www.dulcesalerno.org).

When you use any of our services, you are subject to the policies, terms, and conditions applicable to that service. We reserve the right to change any of the information on the Dulce Salerno website and these terms and conditions at any time. By accessing or otherwise using our website, you are indicating your agreement to the Terms and Conditions contained herein. Please read them carefully. If you do not agree to, or cannot comply with this Agreement, you should not use the Dulce Salerno website.

1. USE OF DULCE SALERNO

1.1 Authorized Users:

By using the Dulce Salerno website, you represent and warrant that you are more than 18 years of age or are visiting the website with the permission and supervision of a parent or guardian.

1.2 License to use Dulce Salerno website:

Subject to these Terms of Use, Dulce Salerno hereby grants you a limited, revocable, non-exclusive license to access and use the Dulce Salerno website. Unless expressly permitted by Dulce Salerno, you may not reproduce, modify, display or otherwise make commercial use of any content from the Dulce Salerno website. Dulce Salerno reserves the right to refuse service to any individual at its sole discretion and without limitation if it believes that a user’s conduct violates applicable laws or is otherwise harmful to Dulce Salerno.

2. SITE INFORMATION AND PRODUCTS

2.1 Presentation:

All products on our website are presented in a true-to-life manner to the greatest extent possible. Due to different settings or performances of computer monitors or printers, photographs can and may differ from the real appearance. Consistency cannot be guaranteed by Dulce Salerno.

2.2 Information:

We try to ensure that the information posted on the Dulce Salerno website is correct and up-to-date. We reserve the right to change or make corrections to any of the information provided on this website at any time and without any prior warning. We cannot, and do not, guarantee the correctness, precision, thoroughness or completeness of any of the information available on this Site, nor will we be liable for any inaccuracy or omission concerning any of the information provided on this Site.

2.3 Products:

Dulce Salerno products are sold exclusively online on www.dulcesalerno.org e-commerce platform. The e-commerce section of the Dulce Salerno website is the same regardless of the country you will be purchasing from. Any purchase from other boutiques or websites is made entirely at the risk of the purchaser, particularly with regard to the authenticity of such items and our responsibility to give 100% of the profit to the causes we support.

2.4 Stock:

Products as presented on the website may be out of stock, unavailable for other reasons or may vary in price in individual cases. The presentation of goods on the website is not a binding offer. Unless specified otherwise, all mentioned prices are given in U.S. Dollars incl. VAT.

3. RETURN POLICY

3.1 Return and Exchange:

Products may be exchanged or returned for a credit note within 30 days from receiving the delivery package. All items returned for exchange or store credit must be in perfect condition.

3.2 Tags:

All products are delivered with one or multiple tags attached. When trying on the items, please be careful not to break away any of the tag(s). The obligation for returns does not apply when the tag (or any one of the tags) has/have been removed, broken or damaged.

4. COPYRIGHTS, TRADEMARKS AND INTELLECTUAL PROPERTY RIGHTS

4.1 TRADEMARKS AND THIRD-PARTY TRADEMARKS

Dulce Salerno® is a registered trademark of Dulce Salerno Inc., as well as all the other related trademarks and certain other DS trademarks, service marks, graphics and logos (collectively, the “DS Trademarks”) used in connection with the sale and distribution of Dulce Salerno products. This Site may contain third-party trademarks, service marks, graphics and logos. You are not granted any right or license with respect to the DS Trademarks or the trademarks of any third party. You may not use Dulce Salerno trademarks in connection with any product or service that is in any way likely to cause confusion or to disparage or discredit Dulce Salerno.

4.2 Intellectual Property Rights

All graphics, images and content on the Dulce Salerno website, blog and mobile application belong exclusively to Dulce Salerno. The use of any Dulce Salerno trademarks without Dulce Salerno’s express written consent is strictly prohibited.

5. CODE OF CONDUCT

5.1 Prohibited Acts:

By using the Dulce Salerno website, you warrant that you will not; (a) impersonate any person or entity or misrepresent your affiliation with any other person or entity; (b) engage in spamming, flooding, harvesting of e-mail addresses or other personal information, spidering, “screen scraping,” “database scraping,” or any other activity with the purpose of obtaining a list of users or other information, or send chain letters or pyramid schemes via this Site or (c) attempt to gain unauthorized access to other computer systems through this Site; (d) transmit any viruses or any other disabling mechanisms; (e) use this Site for any illegal purpose, in violation of any applicable laws or regulations; (f) engage in any Internet activities that would violate the privacy rights of others; or (g) attempt to penetrate security measures of this Site or obtain or bypass others’ passwords.  You agree that you will not use this Site in any manner that could damage, disable, overburden, or impair this Site or interfere with any other party’s use and enjoyment of this Site.

5.2 International Access:

Customers who access and use the Dulce Salerno website from any country are responsible for complying with their local laws and regulations.

6. SUBMISSIONS AND PRIVACY POLICY

6.1 Testimonials:

Anything posted or otherwise submitted to Dulce Salerno, whether on the Dulce Salerno website, through a mobile application, blog or via any form of social media, will be treated as public and nonproprietary. By submitting testimonials, user reviews, photographs, comments, suggestions or any other materials (collectively a Submission) to Dulce Salerno, you grant Dulce Salerno a royalty-free, unrestricted, worldwide, perpetual, irrevocable, non-exclusive and transferable right to use, copy, distribute, publish, translate and modify such Submissions, with or without your name. In addition, when you post photographs, reviews or comments to the Dulce Salerno website or on any of Dulce Salerno’s social media networks, you also grant us the right to use the name that you submit, in connection with that submission. You further represent and warrant that you own or otherwise control all rights to any content submitted to Dulce Salerno.

6.2 Privacy Policy:

Please refer to our Privacy Policy section.

7. WARRANTIES AND LIABILITY

7.1 DISCLAIMER:

TO THE FULL EXTENT PERMISSIBLE BY APPLICABLE LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES AND CONDITIONS OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, AND NON INFRINGEMENT OF THIRD PARTY RIGHTS, DATA ACCURACY AND SYSTEM INTEGRATION. THIS SITE MAY INCLUDE INACCURACIES, MISTAKES OR TYPOGRAPHICAL ERRORS. WE DO NOT WARRANT THAT THE CONTENT WILL BE ERROR FREE OR UNINTERRUPTED OR THAT THIS SITE WILL BE FREE FROM LOSS, DESTRUCTION, DAMAGE, CORRUPTION, ATTACK, VIRUSES, INTERFERENCE, HACKING, OR OTHER SECURITY INTRUSION, AND WE DISCLAIM ANY LIABILITY RELATING THERTO.
YOU ACKNOWLEDGE THAT YOUR SUBMISSION OF ANY INFORMATION TO US IS AT YOUR OWN RISK. WE DO NOT ASSUME ANY LIABILITY TO YOU WITH REGARD TO ANY LOSS OR LIABILITY RELATING TO SUCH INFORMATION IN ANY WAY.
SOME OF THE CONTENT AVAILABLE THROUGH THIS SITE MAY INCLUDE MATERIALS THAT BELONG TO THIRD PARTIES. YOU ACKNOWLEDGE THAT WE ASSUME NO RESPONSIBILITY FOR SUCH CONTENT.

7.2 LIMITATION OF LIABILITY

TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE WILL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING FROM THE USE OF THIS SITE, INCLUDING, BUT NOT LIMITED TO INDIRECT, GENERAL, INCIDENTAL, PUNITIVE, EXEMPLARY, SPECIAL OR CONSEQUENTIAL DAMAGES (INCLUDING, WITHOUT LIMITATION DAMAGES FOR LOSS OF PROFITS, BUSINESS INTERRUPTION, CORRUPTION OF FILES, LOSS OF BUSINESS INFORMATION OR ANY OTHER PECUNIARY LOSS).
OUR ENTIRE LIABILITY AND YOUR EXCLUSIVE REMEDY UNDER THIS AGREEMENT WILL BE LIMITED TO ONE DOLLAR (US $1.00).

7.3. INDEMNITY

YOU WILL INDEMNIFY AND HOLD US, OUR DIRECTORS, OFFICERS, EMPLOYEES, AFFILIATES, AGENTS, CONTRACTORS AND LICENSORS HARMLESS WITH RESPECT TO ANY SUITS OR CLAIMS ARISING OUT (I) YOUR BREACH OF THIS AGREEMENT, INCLUDING BUT NOT LIMITED TO, ANY INFRINGEMENT BY YOU OF THE COPYRIGHTS OR INTELLECTUAL PROPERTY RIGHTS OF ANY THIRD PARTY; OR (II) YOUR USE OR MISUSE OF THE SITE.

7.4 Risk of Loss

The risk of loss and title for items purchased by you pass to you upon our delivery of the items to the carrier.

8. GENERAL

8.1 Errors:

Accidents happen. In the event that a product is listed incorrectly (e.g. price or description) due to a typographical error or other mistake, we reserve the right to refuse or cancel any orders that may have been placed for this product. If your credit card has already been charged for such an erroneous purchase, we shall issue a credit to your card for the full amount of the charge.

8.2 Third Party Links:

The Dulce Salerno website may contain links to other sites on the Internet that are owned and operated by third parties. You acknowledge that we are not responsible for the operation of or content located on or through any such site. Your use of such third party websites is subject to the terms and conditions of use and the privacy policies of each website.

8.3 Copyright Infringement:

If you know of, or suspect, copyright infringement, please contact us using the Contact Form on the Dulce Salerno website.

8.4 Applicable Law:

This Agreement will be governed by the laws of Switzerland. The exclusive jurisdiction for any claim, action or dispute with us or relating in any way to your use of this Site will be in the state and federal courts of Geneva and the venue or the adjudication or disposition of any such claim, action or dispute will be in the City of Geneva, Switzerland. All parties to this Agreement waive their respective rights to a trial by jury.

8.5 Notices:

We may send notices to you with respect to your use of this Site by sending an email message to the email address provided by you in your Account Information, by sending a letter via mail to the contact address listed in your Account Information, or by a posting a note on this Site when you access your account. You agree that we may provide notice to you through such means. Unless otherwise stated in the notices, the notices will become effective immediately.

YOU ACKNOWLEDGE THAT YOU HAVE READ THIS AGREEMENT, UNDERSTAND IT AND WILL BE BOUND BY THIS TERMS AND CONDITIONS. YOU FURTHER ACKNOWLEDGE THAT THIS AGREEMENT REPRESENTS THE COMPLETE AND EXCLUSIVE STATEMENT OF THE AGREEMENT BETWEEN YOU AND US AND THAT IT SUPERSEDES ANY PROPOSAL OR PRIOR AGREEMENT ORAL OR WRITTEN AND ANY OTHER COMMUNICATION BETWEEN US RELATING TO THE SUBJECT MATTER OF THIS AGREEMENT.