Last updated: March 14, 2016.
PERSONAL INFORMATION WE COLLECT ABOUT YOU
We collect the contact information you provide us when you call our Customer Service, create an account or make an online purchase on the Dulce Salerno website. This may include your name, address, telephone number or e-mail address.
We may collect demographic information like your gender and birthday on customer information cards.
We may collect information about the purchases you make online. This could include the products you purchased and their prices.
Information Posted by You:
We collect the information you post in a public space, on our social media pages or our website, for example a product review.
We collect other information about you when you access our website and applications, such as the browser you’re using, which site/link you came from, or what site you visit when you leave us. If you use our mobile application, we may collect your location or gather information about how often you use the app and where you downloaded it.
HOW WE COLLECT INFORMATION ABOUT YOU
Information You Provide:
We collect any information that you enter on our website or give us in any way, for example when you create an account, make an online purchase or contact our Customer Service. This information is used to enhance your experience on our website, to respond to your requests, to customize your shopping experience and to communicate with you.
We collect some information automatically whenever you interact with us. “Cookies” are one example of this type of information. We may also use third-party website analytics tools to collect information about visitor traffic on our website and mobile application.
When you download or use the Dulce Salerno mobile application, or access the Dulce Salerno website from your mobile’s browser, we may collect information about your location and your mobile device. This information may be used to provide you with personalized content.
Information from Other Sources:
We might also receive information about you from other sources and add it to our account information. For example, our business partners may give us information about you, and our Social Media platforms may also give us information about you. All information gathered is for the purpose of personalizing and improving your user experience.
WHY WE COLLECT INFORMATION ABOUT YOU
Your Contact Information:
We use your contact information to register you as a user on our website; to manage your user account on our website; to process and deliver purchases and returns; to communicate with you and provide you customer support; to let you know about products, promotions and events that might be of special interest to you (these might be third party offers or events related to the charity causes we support).
Your Other Customer Information:
We use your other customer information to personalize and improve your user experience. We may use your information to make our website and products better. The collected customer information allows us to customize our services and product offerings to fit your needs and interests; to record purchases that you have made on our website; to let you communicate with us through social networks and other media; to allow you to post comments on our website, on social networks and other media.
WHO DO WE SHARE YOUR INFORMATION WITH
From time to time, we might establish business relationships with trustworthy entities and your customer information may sometimes be shared with these business partners in order to enhance your shopping experience. These include:
Shipping Companies who deliver your orders;
Non-profit organizations and charity causes supported by Dulce Salerno;
Service providers who help us operate our website or run our promotions;
Business partners who jointly sponsor an event or promotion with us;
Third-party companies that collect certain anonymous information (e.g. mouse clicks, mouse movements, scroll behavior and/or keystroke activity) during your visits in order to further enhance your shopping experience.
We will disclose your information if we think we have to in order to comply with the law or to protect ourselves. For example, we will share information to respond to a court order or subpoena. We may share it if a government agency or investigatory body requests. We might share information when we are investigating potential fraud. This might include fraud we think has happened during a sweepstakes or promotion.
THESE SITES AND CHILDREN
Children Purchases and Information:
Our website, pages and applications are meant for adults. Dulce Salerno does not sell products for purchase by children. If you are under 18, you may use Dulce Salerno only with the involvement of a parent or guardian. We do not knowingly collect personally identifiable information from children without permission from a parent or guardian. If you are a parent or legal guardian and think your child has given us information, you can send us an email or complete the contact form and send.
HOW SECURE IS YOUR CUSTOMER INFORMATION
Secure SSL Connection:
Dulce Salerno is committed to maintaining the highest levels of security and protection against fraud. We protect the transfer of your data with a secure SSL connection. All transactions submitted to us are encrypted to protect it from interception by outside parties, and ensure that your credit card information, contact information and shipping/billing information are confidential and safe.
All payment transactions made on Dulce Salerno website are secured. When processing a payment, you will automatically be redirected to the secured payment gateway website. The Dulce Salerno website is provided with an SSL encryption system to protect personal and payment data. Dulce Salerno does not collect any credit card information.
While we use standard security measures, the Internet is not 100% secure. As a result, we cannot guarantee that any of your personal information stored or sent to us will be completely safe. We encourage you to use caution when using these websites.
Links to Third Party Websites:
CONDITIONS OF USE, NOTICES, AND REVISIONS
Questions and Concerns: