Last updated: March 14, 2016.
1.1 Delivery Method
All Dulce Salerno shipments are carried out by ARAMEX or LIBAN POST. Your order will be delivered to your billing or shipping address. You can read the Terms & Conditions of our shipping partners on www.aramex.com and https://www.libanpost.com.
1.2 International Delivery
Dulce Salerno aims to serve global causes and reach out to global customers, and therefore Dulce Salerno products can be delivered worldwide to all countries.
1.3 Delivery Fees
We offer Free Delivery on all orders above US$ 250 (Worldwide) or above US$ 125 for shipping within Europe, Middle East and GCC. For other orders, we are pleased to offer a flat shipping rate of $9.99.
Please note that some countries might be subject to additional taxes, import fees and surcharges imposed by the destination countries. Dulce Salerno is not responsible for these additional fees, which should be borne by the customer. Please check with your local customs to find out if any additional charges will be applied to your order. Our shipping partners take responsibility for such charges and will bill the customer accordingly. If you refuse to pay these charges, the order will be returned to Dulce Salerno at our expense. In that case, please note that we will deduct any related charges incurred to Dulce Salerno from the credited amount of your original purchase.
1.4 Delivery Time
At Dulce Salerno, we are committed to delivering your order to you as soon as possible. We always try to maintain all items in our inventory, but some of our items are custom made just for you and in that case you will need to be more patient.
Typically, your Dulce Salerno order will need 1-2 days to be processed after payment has been made, provided the selected items are in stock. It will then be delicately packed and sent to you the following day. At that point, we will send you an email with a link to track your order.
Please allow 7-21 days for arrival depending on your destination and local custom procedures (a delivery time estimate will be sent to you once you have confirmed your order).
For Belt items with special order of leather or stitch, please allow an additional 7 days for production time. Other customized orders may require more time than standard Dulce Salerno products.
For payments by bank transfers please note that delivery lead times are calculated from the date when the payment is received in full.
In addition to our standard delivery procedure, we also offer express delivery and premium delivery options at an extra charge. Below are the three types of delivery options offered by Dulce Salerno:
Standard Delivery: 7 to 21 working days after the order is placed (between 8am & 6pm GMT).
Express Delivery: 3 to 5 working days after the order is placed (between 8am & 6pm GMT) extra charge of US$ 25.
Premium Delivery (some postcodes are not available for this service): delivery between 8am and 4 pm in 2 to 3 working days after the order is placed extra charge of US$ 45.
Please note that Dulce Salerno is not responsible for any delays caused by custom procedures at the country of destination.
If you feel that your order has been delayed more that the anticipated arrival time, do not hesitate to contact our Customer Service on +18004370537 from 10am to 4pm GMT Monday to Friday or by email: firstname.lastname@example.org and we will do our best to assist you.
1.5 Missing Items
It is possible that you do not receive all the items in your order in case one or more of the items ordered were out of stock. This might happen in the case that two simultaneous orders for the same items were carried out at the same time on our website. If any of the items you’ve purchased are missing from your delivery package, please contact our Customer Service on +18004370537 from 10am to 4pm GMT Monday to Friday or send us an email at email@example.com.